HP Poly CCX 400 Business Media Phone for Microsoft Teams and PoE-enabled

Product Overview

AI-generated summary

The HP Poly CCX 400 is a decent “get the job done” Teams desk phone if you want something more reliable than running everything off a headset and laptop. At **£183.08 ex-VAT**, it sits in that sensible mid-market bracket where you’re paying for a cleaner day-to-day calling experience—hands-free audio, straightforward Teams usage, and a business-ready feel. For an office rollout (or even a departmental deployment) where people make lots of calls but don’t need a fancy high-end handset, it’s a solid value choice.

That said, I’d only buy it if your Teams setup is fairly standard and you’re comfortable managing a shared device fleet. If you’re expecting it to be a “power user” phone with lots of workflow depth, it may feel a bit limited compared to pricier Poly models, and you’ll want to double-check provisioning/management details with your Teams environment before committing. Also, if budget is tight and users already live in Outlook/Teams on laptops, you might question whether the spend delivers enough benefit versus softphone—though in practice, reception, supervisors, and anyone in a call-heavy role usually benefits from a dedicated device.

**Who should buy:** small-to-mid businesses and IT teams rolling out Teams phones to staff who need dependable calling without overpaying. **Who should avoid (or think twice):** very heavy call operators wanting more advanced calling features, or organisations with complex/quirky Teams provisioning where you’d prefer a more future-proof (and usually more expensive) lineup.