IT Support

We Speak Your Language

Peace of mind

We host an experienced team of highly qualified engineers who can professionally and proactively manage your business's IT.

Value

We create value-based, bespoke packages that offer transparency and are well aligned with your business goals and future projections.

Convenience

We are centrally located in the City of London, enabling us to provide responsive on-site and remote support.

We take care of your IT with a proactive, value-based approach and streamlined processes for maximum efficiency.

We offer ongoing, local and personalised support tailored to fit your individual business needs.

Our IT support services

Proactive

We offer a complete one-stop-shop IT management package inclusive of anti-virus, updates, monitoring, inventory control, license compliance, and root cause analysis of reactive issues.

Reactive

We have an ample reactive response team which incudes a central, London based help desk as well as onsite support.

Get in touch to find out more about our seamless IT management

Get in touch

Businesses turn to us when

They have no in-house IT department or any party specifically taking care of their IT
They are unclear about the fees and costs associated with a managed IT service
They are wanting a tailored and personalised IT management service
They don't want staff within other roles and departments handling their IT issues
The way in which their IT is currently managed doesn't deliver a stable service
They feel unprepared for technical crisis and are unable to effectively manage fast resolution
They are currently experiencing slow response and resolution to reactive issues
They are experiencing communication obstacles when it comes to the management of their IT
They are experiencing geographical restrictions with their current IT management service provider

Why choose us?

We place substantial focus on proactivity to keep your business up and running with effortless efficiency.

We understand how valuable your time is. At Cloudswitched, we can provide you with Industry leading service level agreement times to keep your business moving forward without delay.

Our processes for crisis control are streamlined and polished, providing the ultimate safety net for any IT disaster.

We provide flexible terms and allow for malleable arrangements as we identify with the ever-changing nature of business and the consequential shifting of business needs.

Whilst under our wing, an account manager is allocated to you to provide you with an ongoing and direct point of contact, and a superior level of support.

Our IT support services

Our support plan

Proactive monitoring, security, maintenance and expert helpdesk support — everything your business needs to run without IT headaches.

01

Monitoring

Ongoing performance monitoring of your devices to establish baselines, deliver alerts when business-critical services stop working and provide transparent accountability on network health. We monitor any number of critical processes depending on your chosen support package.

02

Managed Anti-Virus

Software and service inclusive security — real-time protection from malware, viruses, Trojans, spyware and rootkits. Through our console we identify and respond to threats in real time, often before you're aware of them and before they can spread across your network.

03

Patch Management

Microsoft operating system and Office application patches managed across your environment in accordance with your update policy. We maintain central records of device patch history, reducing interruptions and keeping your staff working at peak efficiency with up-to-date, secure systems.

04

Scheduled Maintenance

Regular defragmentation, disk clean-ups, critical system log review, cache clean-ups and monitoring maintenance. Essential for a stable, optimised environment — reducing interruptions, maintaining performance and extending the life of your equipment to maximise your investment.

05

Remote Support

Helpdesk engineers available 8:30am to 6pm (UK time) via email, phone or web portal. Your dedicated team includes L1 engineers certified for desktop operating systems and L2 engineers fully certified for server, network and cloud platforms. All issues tracked and logged for consistent results.

06

Onsite Support

Whether you need infrequent on-demand visits or regular scheduled onsite presence, we tailor a support package to suit. Through our onsite management service we ensure peace of mind, increased staff productivity and enhanced IT performance across your business.

07

Dedicated Account Manager

A dedicated account manager allocated to you for an ongoing, direct point of contact and a superior level of support. No chasing numbers or people — one person who knows your business, your infrastructure and your priorities inside out.

08

Vendor Management

We manage relationships with your technology vendors and service providers on your behalf — liaising with ISPs, software vendors, hardware suppliers and cloud providers. One point of contact for all your IT needs, so you never have to chase third parties yourself.

From

£15

Per user, per month
Essentials Package
  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
Enquire now
From

£30

Per user, per month
Assurance Package
  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
  • Remote Support
  • Dedicated Account Manager
Enquire now
From

£50

Per user, per month
Ultimate Package
  • Monitoring
  • Managed Anti-Virus
  • Patch Management
  • Scheduled Maintenance
  • Remote Support
  • Dedicated Account Manager
  • Onsite Support
Enquire now

Some of our awesome skills

Our fully certified engineers completed over 100 successful projects last year, making Cloudswitched an industry leader in innovative IT business solutions.

Our Results

First response guarantee met
99
Resolution start guarantee met
99
Result guarantee met
96
Average survey results
97

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