HP Poly CCX EM60 Expansion Module

Product Overview

AI-generated summary

The HP Poly CCX EM60 Expansion Module is one of those “quietly useful” add-ons if you’ve already bought into the Poly CCX ecosystem and you’ve hit the limits of what the base phone can comfortably handle. The value at **£173.52 ex-VAT** depends less on raw capability and more on whether you genuinely need extra line/feature presence for your day-to-day. In practice, it’s best for reception, account teams, contact-centre-adjacent roles, or anyone juggling multiple calls/queues where having more programmable presence controls saves you from menu-hopping or constantly switching contexts.

I’d be cautious if you’re buying this purely because you want “more buttons” without a clear workflow benefit—because the cost can feel high if your current call handling is straightforward. Also, if your users aren’t consistent or your org might change phone models soon, it’s the kind of accessory that becomes dead weight. Bottom line: **buy it if the CCX user’s job is call-heavy and multi-line management is a daily pain point**. **Skip it if you’re buying for convenience rather than a real operational need**, or if you’re not sure the CCX platform will stay in place long enough to justify the spend.