- IT Support
When Should You Escalate an IT Issue? A Guide for Staff
13 Sep, 2025
£259.20 inc. VAT
AI-generated summary
If you’re buying a Chromebook for “real work” like email, Google Docs/Sheets, light web apps, video calls and everyday admin, the Acer 311 is a sensible little value play. The 11.6-inch format is genuinely nice in a meeting room or on the train, and the Wi‑Fi 6 helps it stay responsive on busy office networks. At ~£216 ex-VAT, it’s the kind of device you can roll out to staff without turning IT into the budgeting department.
That said, I wouldn’t buy it for anything heavier. The 4 GB / 64 GB setup is fine for Chrome OS, but you’ll feel the limitations if users store lots of files locally, run multiple tabs all day, or expect it to double as a “proper laptop” for Windows software. The screen is also only so-so—serviceable for basic tasks, but not the one you choose if people will be editing content for hours. Overall: great for first-line staff, trainees, field workers using web apps, and anyone who mostly lives in the browser. If your users need offline-heavy work, local file management, or desktop-class applications, look elsewhere.

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